This role will be responsible for assisting in management of the Account Services Centre workflow activities related to Account Maintenance/ Account opening on a day-to-day basis

Qualification

• Bachelor’s Degree preferable in Commerce, Banking, Finance or Economic

• 5 Year’s relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the function

• Problem Solving, Listening, Resolving Conflict, Multi-tasking

• Good knowledge in MS. Word, Excel, and Power point

Responsibility:

• Handle all activities related to account opening and Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment

• Assist in management, for all type of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches

• Assist in management, for all type of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches

• Handle all Macro uploads.

• Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement

• Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly